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Terms and Conditions
These terms and conditions apply to all courses booked with us, Gold Card Electrical Training (company registration number 13456667, referred to in these terms and conditions as “Gold Card”).
These terms apply to you whether you are booking a course for yourself or on behalf of one or more other people (such as a relative or your employees or contractors). Where these terms refer to “you”, this means the person who is placing the booking, whether or not you are the person attending the course. Where these terms refer to the “Candidate”, this means the person or people who will be attending the course, whether that is you or a person you are booking on behalf of.
If you are booking a course for yourself, you must comply with all of the obligations set out in the terms and conditions, whether they refer to “you” or the “Candidate”. If you are booking on behalf of one or more other people, you must comply with the obligations which refer to “you” and you must ensure that the person or people you are booking on behalf of comply with all the obligations that refer to the “Candidate”.
YOU SHOULD READ THESE TERMS AND CONDITIONS IN FULL CAREFULLY, IN PARTICULAR (BUT NOT LIMITED TO) YOUR CANCELLATION RIGHTS UNDER TERM 5, THE RULES GOVERNING GOLD CARDS LIABILITY AT TERM 8, AND THE PROVISIONS REGARDING THE PROCESSING OF PERSONAL DATA AT TERM 14.
1 Placing a booking
1.1 If you wish to book a place on one our courses, you may do so either via email, by telephone or in person. Provided that there is an available place on the course (and Gold Card is otherwise able to accept your booking) it will email a confirmation of your booking.

1.2 Acceptance of a booking by Gold Card does not constitute enrolment on the selected course. Once your booking has been accepted, Gold Card will assess the information provided with your booking and consider whether it believes the Candidate is eligible to be enrolled on the course and whether the course is otherwise appropriate for the Candidate. To enable it to make this assessment, Gold Card may require the Candidate to undertake an interview before confirming enrolment. Gold Card reserves the right to refuse enrolment on the course for any reason.

1.3 If Gold Card declines to enrol the Candidate for any reason or if, after accepting the Candidate’s enrolment Gold Card subsequently discovers information which gives it reasonable grounds to believe that the course is not appropriate for the Candidate for any reason, Gold Card may cancel the booking and will notify you accordingly. Where this happens then, unless the reason for the cancellation was your non-compliance with the terms (including, where you are booking on behalf of someone else, your failure to ensure that the Candidate complies with the obligations applicable to him/her) Gold Card will give you a full refund of any sums you have already paid.

1.4 Whilst Gold Card will take all reasonable steps to make courses as inclusive as possible, it is essential that you are aware of the following:
  • 1.4.1 all courses are     delivered in English;
  • 1.4.2 workshops and     assessments require a reasonable level of physical fitness and health; and
  • 1.4.3 electrical work is     heavily regulated and, if not properly performed, potentially dangerous,     and therefore courses are designed for (and only suitable for) individuals     intending to use the skills developed in the course of their trade.

1.5 By placing a booking you confirm that the Candidate can understand spoken English and write and read proficiently in English, has a reasonable level of physical fitness and health and is either already working in the electrical industry or is intending to enter the industry. If you have any doubt as to whether the Candidate meets these requirements you should discuss any issues with Gold Card before placing the booking (and, in the case of any issues with fitness or health, seek a professional opinion from a qualified medical expert).

1.6 Gold Card accepts no liability for any adverse consequences arising from a Candidate’s participation in a course which arose as a result of the Candidate not meeting the eligibility requirements described in term 1.5.

1,7 Provisional bookings can be made by telephone and held for 2 weeks or until 2 weeks prior to the course start date, whichever is sooner. Bookings are not secured until a signed booking form has been received, with a deposit. While a booking still provisional, Gold Card reserves the right to allocate the place to another customer. Provisional bookings will only be held for up to 14 days.
1.8 If you would like to make a delegate substitution, please contact us. An administration charge may be incurred to cover registration fees.
2 Payment of Fees
2.1To secure a place on any course, a deposit will be required to be paid when confirming the booking (please refer to Term 6 for details on refunds). Bookings can normally be accepted at any time up to a week prior to the course start date, subject to availability.
2.2 Payment in full is required when booking with less than 10 days before the assessment date.
2.3 Unless previously agreed, all course fees are to be paid in full prior to the start of the course
2.4 Gold Card may, at its discretion, accept payment in instalments although reserves the right to demand payment in full of any outstanding balance due at any time.
2.5 Payment can be made by cash, debit/credit cards and BACS (we do not accept cheques). Please note that payments made by credit card will incur a 3% surcharge of the transaction fee.
3 Non-payment of fees
Failure to pay course fees in full by the due date may, at Gold Cards sole discretion, result in the Candidate being unable to join the course.
4 Course Paperwork/Joining Instructions
All documentation will be sent to you by email. Copyright of all course materials is owned by Gold Card, Copying, adaptation or other use without the written permission of Gold Card is strictly prohibited.
5 Course Changes
5.1 Should you wish to make any date changes to courses or any course package modules, you will be charged an administration fee of £25. All course change requests must be confirmed in writing. Course moves will be made at the discretion of Gold Card and can only be made once.

5.2 Course moves may not be possible if there are less than 21 days before the course start date, due to registration fees, exam scheduling procedures, staff allocation which will have taken place.

5.3 It is your responsibility to provide the correct details for each Candidate at the time of booking. Should you need to amend details after the initial booking has been made, you may incur an administration charge of £25.
6 Cancellation/Refunds
6.1 Provided that you book more than 21 days in advance of the Course Registration Date, you will be entitled to a “cooling off period”.
If you wish to cancel or reschedule after payment has been received, we will make every effort to accommodate your new requirements. The following cancellation and rescheduling charges will apply:

Fewer than 10 working days’ notice of cancellation or amendment: No refund of deposit
10 to 15 working days’ notice of cancellation or amendment: 50% refund of deposit
16 working days and over/ change in exam date only: £25 Admin Fee at centre discretion
In the unlikely event that your course does not take place after we have received payment, Gold Card will make every effort to reschedule the course. If this is not possible, any fees paid will be refunded. Gold Card will not be liable for any costs incurred by the customer as a result of booking a course that is later cancelled or rescheduled.
7 Absences
7.1 Once a course has been commenced, the Candidate must attend at all sessions necessary to complete the course (once a course has been started, it cannot be completed at a later date). You will not be entitled to any refund for any absence.

7.2 In the event of extreme weather conditions, such as heavy snow, strong winds, flooding or public transport disruptions / cancellations Gold Card may, in its discretion, offer a new date. Whether or not circumstances shall be deemed “exceptional” shall be at the sole discretion of Gold Card.

7.3 If the reason why the Candidate was unable to attend was due to exceptional circumstances then Gold Card will review each absence and any reasons given for that absence. You may be asked for supporting documents to prove the exceptional circumstances alleged.
8 Liability – Please Read Carefully
8.1 SUBJECT TO TERM 8.3 BELOW:
8.1.1 Gold Card TOTAL AGGREGATE LIABILITY IN RESPECT OF ALL CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH YOUR BOOKING AND/OR THE CANDIDATE’S PARTICIPATION IN THE COURSE (WHETHER FOR BREACH OF CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE), MISREPRESENTATION OR OTHERWISE) SHALL NOT EXCEED THE FEE PAID BY YOU FOR THE COURSE

8.1.2 Gold Card SHALL NOT BE LIABLE FOR ANY CLAIM TO THE EXTENT THAT IT RELATES TO LOSS OF PROFITS, GOODWILL, BUSINESS OPPORTUNITY OR ANTICIPATED SAVINGS, INJURY TO REPUTATION, WASTED MANAGEMENT TIME OR INDIRECT, CONSEQUENTIAL OR SPECIAL LOSS OR DAMAGE REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR STRICT LIABILITY OR OTHERWISE HOWSOEVER ARISING AND REGARDLESS OF WHETHER Gold Card KNEW OR HAD REASON TO KNOW OF THE POSSIBILITY OF THE LOSS OR DAMAGE IN QUESTION; AND

8.1.3 IF YOU ARE BOOKING ON BEHALF OF ANOTHER PERSON (YOU ARE NOT THE CANDIDATE YOURSELF), YOU ACKNOWLEDGE AND AGREE THAT ANY CLAIM THAT IS BROUGHT AGAINST Gold Card FOR ITS FAILURE OR DEFAULT MUST BE BROUGHT BY YOU, NOT THE CANDIDATE, AND THAT IF, DESPITE THIS, THE CANDIDATE BRINGS A CLAIM AGAINST Gold Card (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR STRICT LIABILITY OR OTHERWISE) YOU WILL INDEMNIFY Gold Card AGAINST ALL LOSSES, DAMAGES, CLAIMS, COSTS AND EXPENSES (INCLUDING LEGAL EXPENSES) THAT IT SUFFERS OR INCURS AS A RESULT OF THAT CLAIM, INCLUDING ANY AMOUNT THAT MAY BE AWARDED TO THE CANDIDATE.

8.2 THE EXPRESS TERMS OF THIS AGREEMENT ARE IN LIEU OF ALL WARRANTIES, CONDITIONS, TERMS, UNDERTAKINGS AND OBLIGATIONS IMPLIED BY STATUTE, COMMON LAW, CUSTOM, TRADE USAGE, COURSE OF DEALING OR OTHERWISE, ALL OF WHICH ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
8.3 NOTHING IN THIS AGREEMENT SHALL LIMIT OR EXCLUDE Gold Card LIABILITIES FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, AND/OR FOR ANY OTHER LOSS OR DAMAGE THE EXCLUSION OR LIMITATION OF WHICH IS PROHIBITED BY ENGLISH LAW.
9 Disclaimer Regarding Advice Given – Please Read Carefully
9.1 All advice given regarding career paths, abilities to join registration bodies, qualification advice or other career opportunities is correct at the point of enquiry. This may be subject to change and is beyond the control of Gold Card. Gold Card cannot be held responsible for changes to other organisations’ joining requirements or qualification pre-requisites. No refunds will be issued in the event of changes mentioned above.
9.2 Any opinions expressed by the course tutor represent his/her own views and not necessarily those of Gold Card and Gold Card shall have no responsibility for them.
10 No Guarantee of Success – Please Read Carefully
Completion of the course does not guarantee the Candidate’s competence to perform work or ability to gain employment in the relevant field and Gold Card makes no representation, warranty or guarantee as to such competence or ability. In undertaking any work, the Candidate must take care to ensure that the work is within his/her competence and seek further instruction or supervision, if necessary. Any statement made to you by Gold Card or its staff regarding the likelihood of obtaining employment and/or the Candidate’s potential earnings shall be treated as a matter of opinion and not a representation and shall be non-binding.
11 General Booking Note
11.1 Gold Card reserves the right to alter booking arrangements if necessary and has the right to refuse any booking application, at its sole discretion.

11.2 The course qualification route booked is the correct route at the time of booking. Qualification routes are subject to change. Should any changes be made by the awarding bodies to qualifications, Gold Card will endeavour to change the qualification route; however, Gold Card will not be liable to you in any way as a result of such changes. Changes of this nature may affect the duration and cost of the course, which you accept by placing your booking.

11.3 All training must be completed within one year from the date of booking.

11.4 Gold Card cannot be held responsible for accommodation. Any information provided is to assist in your search for accommodation. You are responsible for your own booking and payment.
12 Compliance with Gold Card Rules
12.1 The Candidate must observe Gold Card rules (as notified to you and/or the Candidate in writing or by any other means from time to time).

12.2 Gold Card may cancel the Candidate’s enrolment without reimbursement of fees if the Candidate commits a serious or repeated breach of the enrolment terms or Gold Card rules or is guilty of gross misconduct (as assessed at Gold Card`s discretion).
13 Data Protection – Please Read Carefully
13.1 Any telephone calls may be recorded by Gold Card for administrative or training purposes (which you consent to). If you ask or allow the Candidate to call Gold Card directly then you must notify the Candidate of this policy.

13.2 The Gold Card privacy notice describes what type of personal data it may hold about you (and, if you are booking on behalf of someone else, the Candidate), how it will use that personal data and your (and, where applicable, the Candidate’s) rights in respect of that privacy notice.
14 General
14.1 Assessments and examinations are governed by the accrediting body and Gold Card accepts no liability for them. The cost of any re-sits shall be borne by you. Exams are supplied to Gold Card by the accrediting body. Gold Card will not be liable for any costs or compensation sought by the Candidate if for any reason the accrediting body is unable to supply the exam in digital or paper format on the expected date.

14.2 Additional Time in Exams: Please note that in some circumstances additional time can be given for exams providing you can submit suitable supporting evidence. This will need to be submitted at least one month before the start of the course in order for the accreditation body to grant approval. The decision to grant additional time is made solely by the accreditation body.

14.3 Photographic ID: Please note that any accredited exams will generally require that the Candidate to provide photographic ID. As such please ensure the Candidate brings a passport or driving licence with him/her when he/she attend the course.

14.4 You must complete all payments and the Candidate must successfully complete the course prior to issue of your certification.

14.5 Any complaint about the course should be notified to the Centre Manager. All complaints must be made in writing.

14.6 Any notice to be given by either party to the other may be properly given in writing, usually by email.

14.7 If for any reason any of these terms or part of any one of these terms is found by a court of law to be illegal, invalid or unenforceable, then that term or part of that term shall be amended to the minimum extent necessary to make it legal, valid and enforceable and the remaining terms and (if applicable) part of term shall remain in full force notwithstanding the amendment made.

14.8 These terms and conditions (including any associated non-contractual disputes or claims) shall be subject to English law and any disputes arising under or in connection with these terms and conditions, if not capable of resolution between the parties, shall be subject to the exclusive jurisdiction of the English courts.

Copyright notice
This document is © Gold Card and is intended solely for use by Gold Card
Customers may make personal copies of this document for their own reference and (where booking on behalf of someone else) may provide a copy to the Candidate.
Except as described above, no part of this document may be copied or reproduced without Gold Card express prior written consent. All rights reserved
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